Thanks to all who are in support of my Comcast tangent. Although it bites, it still kind of nice to know that I am not the only one who get's totally frustrated at big companies who like to bend us over and "OUCH!", just because they are the bigger bullies and they can.
In defense of "Mark" from "Comcast Cares", he did e-mail me, however, in this crazy world we live in, not knowing if he is legit or not, has me doing a little searching before he get's any info.
Honestly, any time I have called Comcast and spoke to customer service I have been...
1. Given the run around.
2. Given the "pass the buck" story.
3. Given the "oh yes BTW before we hang up the phone, were you aware your rates are going up" crap.
4. Given the "somebody can be at your house in 2 weeks between 7 and 5, this would be convenient for you Mrs. K because you don't happen to have a life do you?" speech.
5. Made to feel like a monster/criminal if my payment is 2 weeks late. Hello? My $180.32 I pay you guys every month keeps your ass sitting in that comfy chair in an air conditioned building everyday. Imagine life if you didn't have that job? Stop acting like that $$ is directly owed to you and please for goodness sake stop acting like you've never, ever paid a late charge in your life.
Hell, I'm just glad it's a bill that's two weeks late and not my damn period.
6. Given the generic "I understand/I am so sorry to hear that/We'll see if we can fit you in/we are on a first come first serve basis/I don't have much of a heart" lecture when I patiently and politely try to explain to you that your phone service is not working right {a couple months ago} and because I do happen to have a kid with a brainstem tumor, hydrocephalus, a shunt and epilepsy could you please send someone out to fix it, as contacting 911 in an emergency is a real thing in this house.
FYI, This only took Comcast three tries.
7. Speaking of three tries, what ever happened to "If we don't get it right the first time you get it for free" line I hear on that commercial at least 10 times a week?
Maybe I'm just getting old and cranky, or maybe my complains are for real. Maybe people don't speak up enough. maybe I speak up too much.
I don't know anymore.
Maybe we are just meant to get screwed or maybe, just maybe there are real live people {and not voice activated computers} who work at huge companies who still live life by the golden rule.
"Treat others how you would like to be treated"
Better yet...pretend I was YOUR Mom, how would you want her to be treated?
Enough said, I'm done here.
Have a great day everyone!!